Subject: Re: Regarding Total price disspute/ 9615110096
From: ARUNJAY RAJ <[email-masked]>
To: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 31 Jan 2021 01:34:17 -0700 (MST)

Hi Team, 

Kindly update on the same, Thanks for the help 

Regards, 
Arunajy 

From: "ARUNJAY RAJ" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, 20 January, 2021 21:04:01 
Subject: Regarding Total price disspute/ 9615110096 

Hi Team, 

Customer placed the order number 9615110096 on Nov 18, 2020 

Subtotal:AED 170.00 
Taxes:AED 7.29 
Payment Costs:AED 0.00 
Delivery Costs:AED 0.00 
Order Discount:AED 20.65 
Total Price:AED 149.35 

Customer stated that he used shukran points 864 ( AED43.20 ) also but AED 149.35 is deducted from his bank account. 

Escalated on jira and tehy reverted back that Due to some technical issues actaul points did not burn from hybris end . Could you please reverse those points from your end if points are deducted ? 

Kindly check and update on the same, Thanks for the help 

Regards, 
Arunajy