Subject: RE: Refund Not Processed // 6244036457
From: Bm Olmjeddah <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Siva Nelliyan <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Sun, 31 Jan 2021 07:41:12 +0000

Hi Jessie

It’s not for Jeddah

++Siva
Please check and advice

From: Jessie Caparas <[email-masked]>
Sent: Sunday, January 31, 2021 10:38 AM
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Bm Olmjeddah <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>
Subject: RE: Refund Not Processed // 6244036457
Importance: High

@Bm Olmjeddah<mailto:[email-masked]>

Hi Team,

Any update on the below?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 28, 2021 2:26 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Not Processed // 6244036457

External email sender, please take precaution.
Hi Team,

Kindly assist in processing the following RMA on the below case: 1000197089, as per customer items are collected from him already and he has shared the collection rep. contact number: +966 54 284 2477

As per Child ticket: #1877499, Wh have not received the items. As per Oracle the status is RVP in transit, as per tracking the items are not yet collected.

Case is pending since Dec 2020. Thank you for your help!

Regards,
Apoorv
________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 20, 2021 4:58:39 AM
Subject: Refund Not Processed // 6244036457

Hi Team,

Problem Statement: Refund Not Processed

Order Date : 18/11/2020
Order ID: 6244036457
Return Tracking ID: RP1121200006776

Assistance Required: Need collection proof & refund for customer.

Issue Description:  As per customer the returned items has been collected by the courier but as per website order is not picked up.
Kindly check if you have received the items in the WH and process the refund if it is collected by you.

Items:
162386298 - - Juniors 5-Piece Embroidered Baby Clothing Gift Set
162386296 - - Juniors 5-Piece Floral Print Baby Clothing Gift Set
162668636 - - Disney Minnie Mouse Embroidered Closed Feet Sleepsuit with Cap
162442248 - - Love Mum Maternity Jeans with Pockets
162442236 - - Love Mum Maternity Jeans with Pockets

Regards,
Shafeeque

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