Subject: FW: Customer chat experience
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Saurabh <[email-masked]>, deeksha <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
Date: Sun, 31 Jan 2021 06:00:23 +0000

Hi Team,

As mentioned before, we should not refer to offline and online stores as 2 separates platforms.

We are omnichannel.

Any query related to the store should be handled by our team. Store teams are also assisting customers related to their online orders.

This is for strict compliance.

Please evaluate this chat and reiterate this information to all cs agents.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Mustehsan Siddiqui <[email-masked]>
Sent: Sunday, January 31, 2021 9:54 AM
To: Bala Subramaniam <[email-masked]>
Cc: Prakash Iyangar <[email-masked]>; Abhilash Kuttalam <[email-masked]>; Jessie Caparas <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Martin Lacey <[email-masked]>
Subject: Re: Customer chat experience

Hi Bala,

Apologies, we will look into it right away.

+ Jessie/Mahmoud - Please get in touch with the vendors & share a stern feedback.

Regards,
Mustehsan Siddiqui

From: Bala Subramaniam <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 30 January 2021 at 12:33 PM
To: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>, Martin Lacey <[email-masked]<mailto:[email-masked]>>
Cc: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>, Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Subject: Customer chat experience

Hi Mustehsan / Martin,
I am attaching a transcript of chat experience of mine today .. it's self explanatory

Rgds
Bala
Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C6a07f8ff7ee646ee5f0208d8c5ac9586%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637476692325035657%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=KUk5TuCijEY3jPiX5A%2BZLdMBADL81XDOWG%2BbQYLsKI0%3D&reserved=0>
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