Subject: RE: Wrong products returned 6250060228
From: ArishLaila <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Ksaconloc Returns <[email-masked]>, Mohammad Ayaz <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Fatma Maher <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 30 Jan 2021 13:45:37 +0000

Team –if we received  Non LMG items we are returning the same courier.

@Ksaconloc Returns<mailto:[email-masked]>@Mohammad Ayaz<mailto:[email-masked]>- please update

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, January 30, 2021 1:14 PM
To: Ksaconloc Returns <[email-masked]>; ArishLaila <[email-masked]>; Suvadeep Saha <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fatma Maher <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Re: Wrong products returned 6250060228
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly check the below case and assist us to close it.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>, "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fatma Maher" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 14, 2021 11:46:07 AM
Subject: Wrong products returned 6250060228

Hi Team,

With reference to order #6250060228
AWB: 46388480445
RMA: 1000305593

Customer claiming that he has returned extra item which is not belong to the Landmark worth of around SAR 600.

Kindly check and assist us to return the extra items.

Regards,
Fauzan

________________________________
From: "Fatma Maher" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 14 January, 2021 11:05:04
Subject: Wrong products returned 6250060228

Hi Team,

Order no: 6250060228<callto:6250060228>
AWB: 46388480445

The customer has returned wrong products to the courier team. The refund has been processed SAR187 as the RMA was cancelled, but he didn't return our item, it's another company's products, which it costs +SAR 600.The customer wants the other company's items, and wants to return our item also.

Kindly check and do the needful.

Regards,
Fatma

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com