Subject: RE: Late Collection Case id - 1686333, Order ID: 6236865779 Tracking ID: 46397885715
From: "Abdulrahman Mohamad (SA)" <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Manish Kumar <[email-masked]>, Mohd Imran <[email-masked]>
Date: Sat, 30 Jan 2021 10:11:19 +0000

Dear,

Our couriers are unable to get the correct address as it is not being amended in the collection reference.
This is causing the collections to be cancelled.
We have raised this issue several times before.

Best Regards
CMT Executive Aramex International - KSA - Riyadh
Tel: +966 920027447
aramex.com

<http://www.twitter.com/aramex>   <http://www.facebook.com/aramex>    <http://www.linkedin.com/companies/11516>

For a greener planet, please don't print this email unless necessary.

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, January 30, 2021 12:05 PM
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; escalations dxbteam <[email-masked]>; Abdulrahman Mohamad (SA) <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Manish Kumar <[email-masked]>; Mohd Imran <[email-masked]>; Krizette Masangkay <[email-masked]>
Subject: Re: Late Collection Case id - 1686333, Order ID: 6236865779 Tracking ID: 46397885715

Hi Jessie,

No response from Aramex on the below and now the collection is cancelled again.

Please advise further. Thank you for your help!

Regards,
Apoorv
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "AbdulrahmanMoha" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Krizette Masangkay" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 27, 2021 9:49:20 PM
Subject: Re: Late Collection  Case id - 1686333, Order ID: 6236865779 Tracking ID: 46397885715

Hi Team,

No response from Aramex on the below and now the collection is cancelled again.

Please advise further. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "AbdulrahmanMoha" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 20, 2021 8:39:45 PM
Subject: Re: Late Collection  Case id - 1686333, Order ID: 6236865779 Tracking ID: 46397885715

Hi Abdul,

Please advise why is this collection cancelled. Has the customer been contacted on the below shared contact number?

Please re arrange, the items have not been collected from the customer since Nov 2020.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "AbdulrahmanMoha" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 19, 2021 5:28:58 PM
Subject: RE: Late Collection  Case id - 1686333, Order ID: 6236865779 Tracking ID: 46397885715

Dear,

We have informed our team to arrange collection.

Best Regards
CMT Executive Aramex International - KSA - Riyadh
Tel: +966 920027447
aramex.com

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.twitter.com%2Faramex&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7Cd9eff5c9c04a4ef80d6e08d8c4fe1467%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637475942838466134%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=iZnhjiDsLvYV5bKUcDI%2Fqx5xG3AuwNND1YuH2YEdkdI%3D&reserved=0>   <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2Faramex&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7Cd9eff5c9c04a4ef80d6e08d8c4fe1467%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637475942838476130%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kxqKbfWRoi0lDY5SrPku1e%2FKEfTkQwM2ewzPfO4Jxc0%3D&reserved=0>    <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompanies%2F11516&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7Cd9eff5c9c04a4ef80d6e08d8c4fe1467%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637475942838476130%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=M1WzoX4B657DWhlIcQm6A9Lz7LuH4%2FZ8tZJESfQ20lE%3D&reserved=0>

For a greener planet, please don't print this email unless necessary.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 19, 2021 2:39 PM
To: Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; escalations dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Collection Case id - 1686333, Order ID: 6236865779 Tracking ID: 46397885715
Importance: High

Hi Abdul,

Belo Collection got invalid again. New collection details are: 46402730846;A185E86

Please push customer address details and contact number manually as discussed:
Address: Toyota Aji Building, Khumrah qarniyah street 80, near baqala showqiyah, near stc tower, Al Qryniah, Jeddah
mobile number 0546827015

Please make sure the items are collected from the customer by tomorrow max.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "AbdulrahmanMoha" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 10, 2021 11:53:08 AM
Subject: RE: Late Collection  Case id - 1686333, Order ID: 6236865779 Tracking ID: 46397885715

Dear,

Our team has been informed to arrange collection.

Best Regards
CMT Executive Aramex International - KSA - Riyadh
Tel: +966 920027447
aramex.com

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.twitter.com%2Faramex&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7Cd9eff5c9c04a4ef80d6e08d8c4fe1467%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637475942838486127%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=rs6sA%2BTvj1MYFXH3JLLidL3emrjFmqkT66vbcYAT0Dk%3D&reserved=0>   <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2Faramex&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7Cd9eff5c9c04a4ef80d6e08d8c4fe1467%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637475942838486127%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=vvR6yMz13Pr54FEm5aHXLFoI95kLR%2BZV9yW%2Fb2nK1I8%3D&reserved=0>    <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompanies%2F11516&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7Cd9eff5c9c04a4ef80d6e08d8c4fe1467%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637475942838496119%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=KR2wccMbo7juIMbwnaeBfjOY2s8tPKefnXjuAKF3hZE%3D&reserved=0>

For a greener planet, please don't print this email unless necessary.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 8, 2021 5:01 PM
To: Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; escalations dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Krizette Masangkay <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Collection Case id - 1686333, Order ID: 6236865779 Tracking ID: 46397885715

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Team,

AWB: 46397885715;A02F8E3

Kindly arrange collection for this on priority. Customer details below:
Address: Toyota Aji Building, Khumrah qarniyah street 80, near baqala showqiyah, near stc tower, Al Qryniah, Jeddah
mobile number 0546827015

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "FarEye Support" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 7, 2021 1:50:32 PM
Subject: Re: Late Collection  Case id - 1686333, Order ID: 6236865779 Tracking ID: 46397885715

Hi Team,

Order ID: 6236865779
Tracking ID: 46397885715

Please share collection reference for the above AWB.

Regards,
Apoorv

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 6 January, 2021 18:51:05
Subject: Late Collection  Case id - 1686333, Order ID: 6236865779 Tracking ID: 46397885715

Hi Team,

Kindly find the below address and help us with the collection reference.

Address: Khumrah qarniyah street 80 .....near baqala showqiyah...near stc tower....
mobile number 0546827015

Problem Statement: Late Collection

Case id - 1686333
Order Date: Oct 28, 2020
Order ID: 6236865779
Tracking ID: 46397885715

Assistance Required: Need Urgent Collection reference

Regards,
Manish