Subject: Re: Refund approval #6255809141
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, saeedurrahman choudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>
Date: Sat, 30 Jan 2021 01:25:21 -0700 (MST)

Hi Team, 

Please assist on the below case, as per the below tracking the items are already delivered to warehouse on Jan 2, 2020. As per WH they have not received the item from courier yet, as per oracle no item received either. 

Thank you for your help! 

Regards, 
Apoorv 

From: "saeedurrahman choudhary" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Wednesday, January 27, 2021 5:06:41 PM 
Subject: Refund approval #6255809141 

Hi Team, 

Problem statement: Refund approval 

Child ticket - 1990752 
Case id - 1990083 
Order Number: 6255809141 
Order Created: Dec 19, 2020 
Tracking id - 46395458782 

Item: 162866379 - - Floral Print 3-Piece Queen Comforter Set - 220x160 cms 

Item cost: SAR 138.16 

Return request created: 12/26/20 
RMA - 1000376529 

Assistance Required: Kindly look into the issue and process the refund for this item. 

Issue description: The customer has reported that he had returned the item and as per the tracking the item has been returened to the warehaouse on 1/2/21 but the warehouse has reported that they have not recieved the item. 

Case history: The customer has reported this issue on 1/16/21 and we have raised a child ticket to check it if we have received the item however it has been closed. 

Customer history: The customer has been shopping with us since 11/17/20 worth SAR 458. 

Regards, 
Saeedurrahman