Subject: Re: 6259769804 refund has not been processed
From: Apoorv Joshi <[email-masked]>
To: [email-masked]
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, Sohaib Ahmed <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, ArishLaila <[email-masked]>
Date: Sat, 30 Jan 2021 00:52:49 -0700 (MST)

Hi Team, 

AWB: CRDSAL0141869020 

With reference to the below mentioned order number, the order was updated to NDR by Fareye team and now the RMA is stuck on reached at warehouse status. Customer is saying they wish to place another order, kindly assist to process the following RMA: 1000471670. The order is RTO since Jan 14, 2021. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Sohaib Ahmed" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Saturday, January 30, 2021 1:13:58 PM 
Subject: 6259769804 refund has not been processed 

Hi Team 

Problem Statement: Refund Not Processed 

Order Date : Dec 31, 2020 
Order ID: 6259769804 
RMA ID: 1000471670 

Assistance Required: Need refund for customer. 

Issue Description: order was placed on Dec 31, 2020 and was shipped to Saudi post on Dec 31, 2020 , However as per Saudi post website the order has been returned to shipper on 14 Jan 2021 and we can not see any refund or RMA for the order as it not delivered to customer. 
Kindly process the refund asap . 

Regards, 
Sohaib