Subject: Refund issue #6236918342
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Mayar Mayar Nasser <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Fri, 29 Jan 2021 22:27:23 -0700 (MST)

Hi Team, 

With reference to order # 6236918342 

One item got cancelled and refund has been done as manually refunded by payfort on 29 Oct 2020. However customer complaining that he has not received the refund. 

Kindly check and assist us to get the RRN. 

Regards, 
Fauzan 

From: "Mayar Mayar Nasser" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, January 25, 2021 12:01:10 PM 
Subject: Refund issue 

Problem Statement: Refund Not Processed 

Order Date : 29 Oct 2020 

Order ID: 6236918342 
Return Tracking ID: FP1031201000870 

Assistance Required: Process the refund 

Issue Description: One item of this order was out of stock while ordering so the customer has been refunded.As per Hybris this order has been refunded .As per the customer he has not get his money back in his bank account and he has sent us his bank account statement.Kindly check the below photo. 

Regards, 
Mayar