Subject: RE: Rejected Refund - 6245977985
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Sat, 30 Jan 2021 05:09:28 +0000

@Apoorv Joshi<mailto:[email-masked]>

Here’s the RRN 032721055986

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Friday, January 29, 2021 6:23 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Samer Salmeh <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Rejected Refund - 6245977985

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6245977985

In this order refund has been processed for the items that the customer returned but the refund transactions were rejected. As per the process we informed the customer to allow 3 weeks. Since the refund is done on Jan 10, 2021 we are not asking customer to share the Bank statement yet however, escalating this to ensure that this order has been shared for the rejected transactions to make sure customer gets their refund. Also, the case is pending since Nov 2020.

Thank you for your help!

Regards,
Apoorv
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