Subject: RE: C&C Issue - 6263773464
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Fatma Maher <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Malik Ismail <[email-masked]>
Date: Sat, 30 Jan 2021 05:08:21 +0000

@Apoorv Joshi<mailto:[email-masked]>

Did customer also check his/her junk email to double check whether email has been received?

We can check this with Hybris team as well to check why no email was sent.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Friday, January 29, 2021 5:58 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Fatma Maher <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; Malik Ismail <[email-masked]>
Subject: C&C Issue - 6263773464

External email sender, please take precaution.
Hi Team,

With reference to the below mentioned order customer is reporting that they are not receiving SMS or Email notifications regarding their click and collect orders once the order is ready for pickup. Customer has confirmed his contact number as well as email address.

Please look into this and advise. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Fatma Maher" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 16, 2021 2:16:36 PM
Subject: Customer is not getting any confirmation SMS or emails about his orders updating for the Last 3 Orders only

Hi Apoorv,

Last Order: 6263773464.

Regards,
Fatma

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