Subject: RE: Bank Transfer Issue - 6476855968
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Mohammed Athar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, seeta.seeta <[email-masked]>, Yahya <[email-masked]>
Date: Sat, 30 Jan 2021 05:07:11 +0000

@Mohammed Athar<mailto:[email-masked]>

Can we provide a proof of refund as requested by the customer?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Friday, January 29, 2021 5:55 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Yahya <[email-masked]>
Subject: Bank Transfer Issue - 6476855968

External email sender, please take precaution.
Hi Jessie,

In the below case for order number: 6476855968, as per hybris ticket: 07700749 the bank transfer is done on Jan 6, 2021 and the same information has been conveyed to the customer but the customer contacted us again via chat and reported to us that they did not receive the amount in their Bank Account yet. Can you please assist in getting the Bank Transfer proof/receipt in this case which can be shared with the customer.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "MUBASHER" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 1, 2020 6:20:48 PM
Subject: RE: Voucher Approval - 6476855968

@Apoorv Joshi<mailto:[email-masked]>

Go ahead.

Make sure my credit points are removed.

Inform customer that there will be a threshold.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 1, 2020 4:25 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; MUBASHER <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>
Subject: Re: Voucher Approval - 6476855968

External email sender, please take precaution.
Hi Team,

Please advise on the below case. The customer has received the My Credits for the following order number: 6476855968. Thank you for your help!

Regards,
Apoorv

________________________________
From: "MUBASHER" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 1 December, 2020 16:01:46
Subject: Voucher Approval

Hi Team,

The customer has 518.5 SAR in his account "my credit" and he can't access to his account. He wants to get "my credit" balance as a voucher.
Kindly advise to do the needful.

Customer Email: [email-masked]<mailto:[email-masked]>
Country: KSA
Ticket no: 1791943

Regards.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com