Subject: C&C Issue - 6263773464
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Fatma Maher <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, malik ismail <[email-masked]>
Date: Fri, 29 Jan 2021 06:58:28 -0700 (MST)

Hi Team, 

With reference to the below mentioned order customer is reporting that they are not receiving SMS or Email notifications regarding their click and collect orders once the order is ready for pickup. Customer has confirmed his contact number as well as email address. 

Please look into this and advise. Thank you for your help! 

Regards, 
Apoorv 

From: "Fatma Maher" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, January 16, 2021 2:16:36 PM 
Subject: Customer is not getting any confirmation SMS or emails about his orders updating for the Last 3 Orders only 

Hi Apoorv, 

Last Order: 6263773464. 

Regards, 
Fatma