Subject: Re: Double deduction issue //
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Mohammed Athar <[email-masked]>, Akshay Berry <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, M Ataullah <[email-masked]>, Seeta Seeta <[email-masked]>, malik ismail <[email-masked]>, MUBASHER <[email-masked]>
Date: Fri, 29 Jan 2021 06:46:28 -0700 (MST)

Hi Team, 

Can you please assist on the below case regarding refund. Bank details are already shared below to refund and we have already confirmed that the payment are for the same customer. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammed Athar" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Cc: "Jessie Caparas" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "M Ataullah" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "malik ismail" <[email-masked]>, "MUBASHER" <[email-masked]> 
Sent: Saturday, January 23, 2021 1:05:45 AM 
Subject: RE: Double deduction issue // 

Hi Team, 

I have checked the details with the card number & found two payments received with the customer card number. However please ensure that the another payment is also of the same customer as Auth code is different. 

Thanks & Regards, 

Athar Mohammed, 

Extn 3183 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Monday, January 18, 2021 12:58 PM 
To: Akshay Berry <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Mohammed Athar <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; M Ataullah <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Malik Ismail <[email-masked]>; MUBASHER <[email-masked]> 
Subject: Re: Double deduction issue // 

External email sender, please take precaution. 

Hi Team, 

Any update . 

From: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammed Athar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] >, "MUBASHER" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 26 December, 2020 13:23:42 
Subject: RE: Double deduction issue // 

Looping [ mailto:[email-masked] | 
@Mohammed Athar ] Please check and confirm if we received the payment twice? 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, December 25, 2020 3:25 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; M Ataullah < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; MUBASHER < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Double deduction issue // 

External email sender, please take precaution. 

Hi Team, 

Please update on the issue below. 
We need your advise in order to close the case. 

Regards 
shakeeb 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 17, 2020 8:44:21 PM 
Subject: Re: Double deduction issue // 

Hi Malik. 

Can you please assist us in the below case. As the case is pending from long time. 

Regards 

Shakeeb 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 11 December, 2020 21:04:55 
Subject: Re: Double deduction issue // 

Hi Team, 

Requesting you to kindly advise us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 9 December, 2020 15:29:19 
Subject: Double deduction issue // 

Hi Team, 

Subject; Double deduction issue 

Order ID; 6225865638 

Transaction reference number; ATM00323580ARBS2I052 

320110920323580 

ATM00324455ARBS2I042 

259310920324455 

transaction Date : 2020/09/21 

Amount; SAR464.00 

Assistance Required; Need to check and help us in closing this case. 

The customer place the order; 6225865638 on Sep 20, 2020, and once has been delivered but he charged for this order twice, however he shared his bank statement and reference number with bank details, so kindly check the issue and help us in closing this case. 

Regards 

Syed Ataullah 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com