Subject: Technical Issue 9623338622
From: Fatma Maher <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Fri, 29 Jan 2021 04:47:04 -0700 (MST)

Hi Team, 

Problem Statement: Technical Issue 
Order Date : Dec 20, 2020 
Order ID: 9623338622 
Tracking ID: RP122120001209 
Assistance Required: Need Urgent Delivery 

Issue Description: As per hybris and fareye tracking site that the order has been delivered to the WH, so i have escalated to the WH, but the have replied me that We have not received the shipment. Now the customer is asking for her refund. Kindly check and assist. 

Regards, 
Fatma Maher