Subject: RE: Refund Issue - 6243485308
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>
Date: Fri, 29 Jan 2021 10:26:11 +0000

@Apoorv Joshi<mailto:[email-masked]>

Malik has re-escalated to the bank to check.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, January 28, 2021 8:29 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Refund Issue - 6243485308

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6243485308

Customer has already allowed 3 weeks for the rejected refund and is complaining that they still have not received their refund. Attached is customer's bank statement for the same.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 23, 2021 5:47:26 AM

Hi Team,

Problem Statement: RRN No. for rejected refund

Order Date : 17/11/2020

Order ID: 6243485308
Return Tracking ID: 624348530822999991
Assistance Required: Need to check and refund

Issue Description: The refund follow on is is accepted manually by payfort  on 04/12/2020 , customer claims that he still did not receive the refund .Please find the statement.

Regards,
Shafeeque

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