Subject: proof of collection: Case id - 2020426 Order Number: 9630298588
From: Manish Kumar <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Fri, 29 Jan 2021 01:24:07 -0700 (MST)

Hi Team, 

Kindly note that the customer is still chasing us, if he can collect the order. 

Problem statement: The customer has reported that he has not collected his order however as per the order status on Hybris it has already been collected on 1/24/2021 

Case id - 2020426 
Order Number: 9630298588 
Order Created:1/22/2021 

Order Delivery Mode: Store pickup 
Store: Splash21015 

Assistance required: Kindly look into the issue and provide the proof of collection or let us know if he can collect the order if not collect. 

Regards, 
Manish