Subject: Re: Refund rejected #6251606729
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Sankar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, SAEEDURRAHMAN CHOUDHARY <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohd Imran <[email-masked]>
Date: Thu, 28 Jan 2021 22:05:42 -0700 (MST)

Hi Team, 

Any update on the below case. 

Regards, 
Fauzan 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Sankar" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "SAEEDURRAHMAN CHOUDHARY" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Mohd Imran" <[email-masked]> 
Sent: Saturday, January 16, 2021 10:24:28 PM 
Subject: RE: Refund rejected #6251606729 

[ mailto:[email-masked] | @Sankar T ] 

Just cross checking if this was shared to Payfort? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Saturday, January 16, 2021 6:20 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Fauzan Ahmad, Musalman <[email-masked]>; saeedurrahman choudhary <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]> 
Subject: Re: Refund rejected #6251606729 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 6251606729 

Following RMA is processed on Dec 7, 2020: 1000306461 for an amount of SAR 44.80 but the refund is rejected. Customer was advised to allow 3 weeks regarding the same however, customer is now reporting that they still have not received this refund. Please find attached customer Bank Statement. 

Please look into this and advise. Thank you for your help! 

Regards, 

Apoorv 

From: "SAEEDURRAHMAN CHOUDHARY" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 15 January, 2021 11:44:41 
Subject: Refund rejected #6251606729 

Hi Team, 

Problem Statement: Refund rejected 

Order Date: Dec 5, 2020 

Order ID: 6251606729 

RMA: 1000306461 

Tracking ID: NA 

Assistance Required: Need urgent Refund 

Issue Description: The customer got refunded 44.8 SAR on 12/7/20 with reference ID no #169999990044839635. But the refund got regected and the refund still did not reflect in his account. find the bank statement is attached. 

Please check and advise. 

Thank you for your help 

Regards, 

Saeedurrahman 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com