Subject: Re: New RMA created ( no reference collection) 6254038072
From: Fatma Maher <[email-masked]>
To: FarEye Support <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 28 Jan 2021 21:33:33 -0700 (MST)

Hi Team, 

Any updates. 

Regards, 
Fatma 

From: "FarEye Support" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "fatma maher" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, 22 January, 2021 10:34:21 
Subject: Re: Re: New RMA created ( no reference collection) 6254038072 

Dear Shakeeb, 

We tried reaching you but could not get a response from your side. We are proceeding with the ticket # 193790 closure.Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595. Counting you among our customers is something for which we are especially grateful. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/0e02a2091462e3a50f6ecff6ac0367add427bb9689781762041442161daab893 | https://fareye.freshdesk.com/public/tickets/0e02a2091462e3a50f6ecff6ac0367add427bb9689781762041442161daab893 ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 
Thanks and Regards, 

Anjali Jha 
Technical Engineer | FarEye 
Call: +91 70-6595-6595 
|| [ http://www.getfareye.com/ | www.getfareye.com ] 
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

On Thu, 21 Jan at 11:48 AM , FarEye Support <[email-masked]> wrote: 
Dear Shakeeb, 

Please let us know if you require further assistance. If not we would request you to allow us for the case closure. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/0e02a2091462e3a50f6ecff6ac0367add427bb9689781762041442161daab893 | https://fareye.freshdesk.com/public/tickets/0e02a2091462e3a50f6ecff6ac0367add427bb9689781762041442161daab893 ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 
Thanks and Regards, 

Anjali Jha 
Technical Engineer | FarEye 
Call: +91 70-6595-6595 
|| [ http://www.getfareye.com/ | www.getfareye.com ] 
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

BQ_BEGIN
On Wed, 20 Jan at 5:56 PM , FarEye Support <[email-masked]> wrote: 
Dear Shakeeb, 

We would like to inform you that we are getting an error response for the shared AWB number " 46402234841 " 

Below is the response : 

Pickup.ExistingShipments[0].Number - Shipment is already associated with another pickup 

Due to this response collection, the collection reference number is not generated for the shared AWB. 

This needs to be checked with the Aramex team. 

Let us know for further assistance. 

Thanks for your kind cooperation. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/0e02a2091462e3a50f6ecff6ac0367add427bb9689781762041442161daab893 | https://fareye.freshdesk.com/public/tickets/0e02a2091462e3a50f6ecff6ac0367add427bb9689781762041442161daab893 ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 

Thanks and Regards, 

Saurabh Deo, Technical Engineer 
[ https://www.getfareye.com/ | FarEye - Enabling Digital Logistics ] 

Call: +91 7065956595 
[ https://www.getfareye.com/ ] 

	[ https://www.facebook.com/GetFarEye/ ] 		[ https://www.youtube.com/fareyeinaction ] 		[ https://twitter.com/fareye ] 	
	[ https://www.linkedin.com/company/fareye/ ] 

BQ_BEGIN
On Wed, 20 Jan at 11:59 AM , FarEye Support <[email-masked]> wrote: 
Dear Shakeeb, 

Greetings! 

We have rec eived your concern regarding alphanumeric collection reference of the following AWB 46402234841. 
We will revert you back as soon as we have an update or need any detai ls to proceed further. 
We are working on the same. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/0e02a2091462e3a50f6ecff6ac0367add427bb9689781762041442161daab893 | https://fareye.freshdesk.com/public/tickets/0e02a2091462e3a50f6ecff6ac0367add427bb9689781762041442161daab893 ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 
Thanks and Regards, 

Rajveer Srivastava 
Technical Engineer | FarEye 
Call: +91 70-6595-6595 
|| [ http://www.getfareye.com/ | www.getfareye.com ] 
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

BQ_BEGIN
On Wed, 20 Jan at 11:41 AM , Shakeeb Arsalan <[email-masked]> wrote: 
Hi Team, 

Please provide the alphanumeric collection reference of the following AWB 46402234841 

Regards 
shakeeb 

BQ_END

BQ_END

BQ_END

193790:211857