Subject: Refund Issue - 6243485308
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>
Date: Thu, 28 Jan 2021 09:28:57 -0700 (MST)

Hi Team, 

With reference to the order number: 6243485308 

Customer has already allowed 3 weeks for the rejected refund and is complaining that they still have not received their refund. Attached is customer's bank statement for the same. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, January 23, 2021 5:47:26 AM 

Hi Team, 

Problem Statement: RRN No. for rejected refund 

Order Date : 17/11/2020 

Order ID: 6243485308 
Return Tracking ID: 624348530822999991 
Assistance Required: Need to check and refund 

Issue Description: The refund follow on is is accepted manually by payfort on 04/12/2020 , customer claims that he still did not receive the refund .Please find the statement. 

Regards, 
Shafeeque