Subject: Refund Not Processed#6246299301
From: Samer Salmeh <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 28 Jan 2021 07:27:06 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Nov 23, 2020 
Order ID: 6246299301 
Child ticket: 2009880 
Return Tracking ID: 46397818924 
RMA: 1000398475 
Assistance Required: Process the refund as soon as possible. 

Issue Description: Customer raised a return request for one item and we have checked with the tracking number that the items have been delivered to the warehouse on 21/01/2021 but according to the hybris the refund has been not processed yet. 

Regards, 
Samer