Subject: RE: Unable to create RMA: 6253039241
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, ABDALLAH AHEMAD <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>
Date: Thu, 28 Jan 2021 12:24:56 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Raised to tech

INC0965513

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Thursday, January 28, 2021 2:19 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; ABDALLAH AHEMAD <[email-masked]>; Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>
Subject: Unable to create RMA: 6253039241
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #6253039241
Order Date: Dec 9, 2020
Order Value: SAR 13.50

Customer claiming that he has returned the order to the store and shared the return slip PFA. we have escalated to to the store but no response, However we have tried to refund as good well as the case pending since long time but we are unable to create RMA, We have created a Jira ticket but they have updated us to check with OMS team.

https://landmark.atlassian.net/browse/REL-134205

Kindly check and assist us in this case.

Regards,
Fauzan

________________________________
From: "ABDALLAH AHEMAD" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 12, 2021 10:10:14 PM
Subject: refund

Hi Team,

Customer has been returned the item to the store and did not get his refund as per attched  kindly check and do the needfull .

Order no :6253039241
AWB : 625303924122999991
tickek NO : 1978574

Please check and do the needful.

Regards.
Abdallah

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