Subject: Re: WWD Homecentre Damaged item received // 8220073128
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohammad Shafeeque <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Thu, 28 Jan 2021 04:43:26 -0700 (MST)

Hi Team, 

Kindly assist in getting an update on the below case, already escalated to the concerned team as per the matrix multiple times but not getting a response. Customer requesting to return or exchange. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, January 2, 2021 12:04:29 PM 
Subject: WWD Homecentre Damaged item received // 8220073128 

Hi Team, 

Problem Statement: WWD Homecentre Damaged item received 

Order Date : 04/12/2020 

Order ID: 8220073128 
Tracking ID: 15405748220073128 

Assistance Required: Damaged Item Received 

Issue Description: Customer emailed us informing that he/she received the item on 18/12/2020 but the item which they recieved is damaged, customer also provided us the picture of damaged item. 

Now customer is asking for return and refund/ exchnage the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 
The damaged item : 162452631 - - Halibut Side Table KWD 8.17 

Regards, 
Shafeeque