Subject: Re: Refund Not Processed // 6244036457
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Thu, 28 Jan 2021 03:25:30 -0700 (MST)

Hi Team, 

Kindly assist in processing the following RMA on the below case: 1000197089, as per customer items are collected from him already and he has shared the collection rep. contact number: +966 54 284 2477 

As per Child ticket: #1877499, Wh have not received the items. As per Oracle the status is RVP in transit, as per tracking the items are not yet collected. 

Case is pending since Dec 2020. Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, January 20, 2021 4:58:39 AM 
Subject: Refund Not Processed // 6244036457 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : 18/11/2020 
Order ID: 6244036457 
Return Tracking ID: RP1121200006776 

Assistance Required: Need collection proof & refund for customer. 

Issue Description: As per customer the returned items has been collected by the courier but as per website order is not picked up. 
Kindly check if you have received the items in the WH and process the refund if it is collected by you. 

Items: 
162386298 - - Juniors 5-Piece Embroidered Baby Clothing Gift Set 
162386296 - - Juniors 5-Piece Floral Print Baby Clothing Gift Set 
162668636 - - Disney Minnie Mouse Embroidered Closed Feet Sleepsuit with Cap 
162442248 - - Love Mum Maternity Jeans with Pockets 
162442236 - - Love Mum Maternity Jeans with Pockets 

Regards, 
Shafeeque