Subject: Unable to create RMA: 6253039241
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, ABDALLAH AHEMAD <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Thu, 28 Jan 2021 03:19:13 -0700 (MST)

Hi Team, 

With reference to order # 6253039241 
Order Date: Dec 9, 2020 
Order Value: SAR 13.50 

Customer claiming that he has returned the order to the store and shared the return slip PFA. we have escalated to to the store but no response, However we have tried to refund as good well as the case pending since long time but we are unable to create RMA, We have created a Jira ticket but they have updated us to check with OMS team. 

https://landmark.atlassian.net/browse/REL-134205 

Kindly check and assist us in this case. 

Regards, 
Fauzan 

From: "ABDALLAH AHEMAD" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Tuesday, January 12, 2021 10:10:14 PM 
Subject: refund 

Hi Team, 

Customer has been returned the item to the store and did not get his refund as per attched kindly check and do the needfull . 

Order no :6253039241 
AWB : 625303924122999991 
tickek NO : 1978574 

Please check and do the needful. 

Regards. 
Abdallah