Subject: RE: C&C Issue - 6231076313
From: Jessie Caparas <[email-masked]>
To: Sachin Maheshwari <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>, AHMED ISMAT <[email-masked]>
Date: Thu, 28 Jan 2021 09:59:35 +0000

@Sachin Maheshwari<mailto:[email-masked]>

Apologies – yes that’s correct is SAR 180 only.

Thanks!

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Sachin Maheshwari <[email-masked]>
Sent: Thursday, January 28, 2021 1:50 PM
To: Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>; AHMED ISMAT <[email-masked]>
Subject: RE: C&C Issue - 6231076313

Hi @Jessie Caparas<mailto:[email-masked]>,

Pls proceed with refund, however pls do check for refund value, as email below says it is SAR 188 and above SAR 230.

Regards,
Sachin

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 28, 2021 12:30 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; AHMED ISMAT <[email-masked]<mailto:[email-masked]>>
Subject: RE: C&C Issue - 6231076313
Importance: High

@Sachin Maheshwari<mailto:[email-masked]>

This customer claims order is not picked up by himself even if the proof of collection has been verified and shared with the customer.

This is the customer’s 2nd order with us.

Can you please advise if we can refund SAR 230.40 to the customer?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 27, 2021 3:52 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; AHMED ISMAT <[email-masked]<mailto:[email-masked]>>
Subject: C&C Issue - 6231076313

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6231076313
Store Code: Babyshop - 21085

Attached POD was shared with the customer, which was shared with us from the store team for this order. Customer is denying picking up this order and is also saying that when they visited the store, the store staff showed them the order was cancelled and now the order status was updated as pickup completed. Customer is also threatening that they will be reporting the same to MOC.

Please look into this and assist further. Refund value of the order is SAR 188.10.

Thank you for your help!

Regards,
Apoorv
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