Subject: Re: Late collection: Case id - 1863689 Order ID: 9618711695 Tracking ID: RP121220001013
From: Manish Kumar <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Thu, 28 Jan 2021 02:37:23 -0700 (MST)

Please be informed that the customer has reported that he had received that he had received a call however he was in bank at that moment and hence he missed the call and requested to arrange the collection again. 

The customer can be reached at 0561334197 

From: "Dipesh Regmi" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Vaibhav Ohri" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Sent: Monday, January 25, 2021 7:04:03 PM 
Subject: RE: Late collection: Case id - 1863689 Order ID: 9618711695 Tracking ID: RP121220001013 

Hi Team, 

Pickup arranged today and will get it picked if customer gets connected by the driver. 

Best Regards, 

Dipesh Regmi 

+971-526246726 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Monday, January 25, 2021 1:52 PM 
To: Dipesh Regmi <[email-masked]> 
Cc: Vaibhav Ohri <[email-masked]>; seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Late collection: Case id - 1863689 Order ID: 9618711695 Tracking ID: RP121220001013 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

The collection still not done, However we request you to please arrange a collection ASAP. 

Reattempt has been done from system. 

Regards, 

Fauzan 

From: "Dipesh Regmi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Vaibhav Ohri" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 16, 2021 3:08:40 PM 
Subject: RE: Late collection: Case id - 1863689 Order ID: 9618711695 Tracking ID: RP121220001013 

Hi Team, 

Driver called the customer but she is not available at Home and asked to come on Monday, so will reattempt on Monday. 

Best Regards, 

Dipesh Regmi 

+971-526246726 

From: Dipesh Regmi 
Sent: Saturday, January 16, 2021 12:33 PM 
To: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] >; Vaibhav Ohri < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late collection: Case id - 1863689 Order ID: 9618711695 Tracking ID: RP121220001013 

HI Team, 

Assigned today for pickup. 

Best Regards, 

Dipesh Regmi 

+971-526246726 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, January 15, 2021 5:34 PM 
To: Dipesh Regmi < [ mailto:[email-masked] | [email-masked] ] >; Vaibhav Ohri < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Late collection: Case id - 1863689 Order ID: 9618711695 Tracking ID: RP121220001013 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

With reference to order # 9618711695 

Tracking ID: RP121220001013 

The return request was created on 12/12/20 and till now the item has not collected from the customer so kindly arrange the collection on priority basis. 

Contact the customer on #+971561334197 

Reattempt request has been done on the system. 

Regards, 

Fauzan 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 8 January, 2021 12:50:17 
Subject: Late collection: Case id - 1863689 Order ID: 9618711695 Tracking ID: RP121220001013 

Hi Team, 

With respect to the conversation on chat, we have confirmed with the customer that she desperately wants to return her items. We request you to please contact the customer again on 0561334197 and arrange the collection again. 

Problem Statement: Late collection 

Order Date : Nov 29, 2020 

Case id - 1863689 

Order ID: 9618711695 

Tracking ID: RP121220001013 

Assistance Required: Need urgent collection 

Issue Description: Customer raised a return request on 12/12/20. But the item still not collected. Contact the customer on #+971561334197 

Please collect the item on priority. 

Regards, 

Manish 

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