Subject: Re: WWD DAMAGED ITEM HOMECENTRE // 8216892261
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, escalations dxbteam <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Thu, 28 Jan 2021 02:20:14 -0700 (MST)

Hi Jessie, 

Can you please assist on the below case. Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "malik ismail" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Sent: Wednesday, January 27, 2021 7:50:12 PM 
Subject: Re: WWD DAMAGED ITEM HOMECENTRE // 8216892261 

Hi Team, 

Customer is reporting that button on the Sofa he received is broken and he wants to return or get a replacement. Escalated already as per the matrix to WWD team however, not getting any updates. 

Please assist in getting an update on this. Case pending since Dec 2020. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, January 2, 2021 4:45:49 PM 
Subject: WWD DAMAGED ITEM HOMECENTRE // 8216892261 

Hi Team, 

Problem Statement: WWD DAMAGED ITEM HOMECENTRE 

Order Date : Nov 23, 2020 
Order ID: 8216892261 
Tracking ID: 15315908216892261 
Item ID: 162789309 - - Terus 3-Seater Velvet Corner Sofa 

Assistance Required: Damaged Item Received 

Issue Description: Customer emailed us informing that he received the item on 12/7/20 but the item which they recieved is damaged, customer also provided us the picture of damaged item. 
Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

Regards, 
Shafeeque