Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 28 Jan 2021 03:48:09 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00971585938512            07:41 AM, 28th Jan                     hi                    Okay           07:42 AM, 28th Jan                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           07:43 AM, 28th Jan                     hi                    Hi           07:43 AM, 28th Jan                     hi                    I returned one order 3 days ago, but till now there's no confirmation           07:44 AM, 28th Jan                     hi                    9627402808           07:44 AM, 28th Jan                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.            07:44 AM, 28th Jan                     hi                    Sure           07:44 AM, 28th Jan                   Fauzan                   Thank you for holding up           07:45 AM, 28th Jan                     hi                    My pleasure           07:45 AM, 28th Jan                   Fauzan                   Please be informed that we have recieved the items at our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your credit wallet           07:47 AM, 28th Jan                     hi                    Thanks dear           07:47 AM, 28th Jan                   Fauzan                   Is there anything else can i help you with ?           07:47 AM, 28th Jan                     hi                    No sir           07:47 AM, 28th Jan                     hi                    Thanks           07:47 AM, 28th Jan                   Fauzan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:47 AM, 28th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2028559