Subject: Ticket Assigned - Conversation with zaheer
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 28 Jan 2021 02:49:37 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zaheer zaheer                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  zaheer Bot:  Hi Zaheer ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  971553228984 Bot:  Please wait while we transfer you to an agent Agent:  Hi Zaheer, Thank you for contacting us. My name is Mohammad. How may I help you?  Customer:  Hello. I have returned my parcel yesterday with Aramex courier Customer:  But I didn’t get any confirmation by center point Agent:  Could you please share your order number so that I can assist you further? Customer:  order 9628243118. Agent:  Please allow me to check it for you.  Customer:  Sure Agent:  items collected by the courier and now it will be sent to warehouse Agent:  once the item will reac warehouse Agent:  refund will be processed Agent:  Is there anything else I can help ? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  Okay Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Zaheer ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Zaheer, Thank you for contacting us. My name is Mohammad. How may I help you?  Customer:  Hi Customer:  Can you please help me with return order Customer:  Thank you for collecting your products from Click & Collect order 9628243118. Enjoy your purchase! Customer:  Hello Agent:  Please allow me to check it for you.  Customer:  Okay Agent:  We just talked i guess Customer:  Yes Customer:  When I will get my refund Agent:  I updated you that return is with courier and it will now be sent to warehouse. Agent:  once the item will reach warehouse Agent:  refund will be processed Customer:  Okay Customer:  Did you will send email or anything like confirmation Agent:  Once the refund will be processed you will receive a email notification. Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  Okay Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Zaheer ,what do you need help with? Customer:  /startOver Bot:  Hi Zaheer ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9629268200 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi My Name is Osam. I will be happy to help you  Agent:  Are you still connected with us? Customer:  Waiting Agent:  How May I help you ? Customer:  Regarding Order Customer:  Still showing in processing Agent:  Can you provide us your order number so that we can assist you better Customer:  9629268200 Agent:  May I request you to stay on-hold while checking you order details Customer:  Okay Agent:  Please know that you will get a message to your mobile number when the order will  be ready for collection Agent:  Is there anything else I can help you with? Customer:  Is it not taking long time for delivery?? Customer:  usually it’s take 2 day’s after placing order Agent:  Please know that it will be delivered within 1-2 working days Agent:  Is there anything else I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  No thank you Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Zaheer ,what do you need help with? Customer:  /startOver Bot:  Hi Zaheer ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9628243118 Bot:   Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Zaheer, Thank you for contacting us My name is Mohd. How may I help you? Customer:  Hello Mohammed Customer:  I have returned my order Customer:  But didn’t get any confirmation Customer:  About my refund Agent:  Could you please share your order number so that I can assist you further? Customer:  9628243118 Agent:  Can you wait for a while so that i can check and assist you? Customer:  Sure Agent:  We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 2 - 15 working days. Customer:  Waiting Customer:  Hello Customer:  Mohammed Customer:  /startOver Customer:  Hello Agent:  We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.  12:39 AM M Agent:  Is there any thing else i can assist you? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Zaheer ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:41 AM, 28th Jan                   Fauzan                   Hi Zaheer, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           06:42 AM, 28th Jan                     zaheer                    Hello Fauzan           06:43 AM, 28th Jan                   Fauzan                   How May i help you ?           06:43 AM, 28th Jan                     zaheer                    Please update me about my refund status           06:43 AM, 28th Jan                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.            06:43 AM, 28th Jan                     zaheer                    My order number is 9628243118           06:43 AM, 28th Jan                     zaheer                    Yes please           06:43 AM, 28th Jan                   Fauzan                   Thank you for holding up           06:46 AM, 28th Jan                     zaheer                    Okay           06:46 AM, 28th Jan                   Fauzan                   we would like to infrom you that we have received the items at our warehouse and we will escalated you concern to our relevant team to process the refund as soon as possible and will update you on your email           06:47 AM, 28th Jan                   Fauzan                   Is there anything else can i help you with ?           06:47 AM, 28th Jan                     zaheer                    How much it will take           06:47 AM, 28th Jan                     zaheer                    Time           06:47 AM, 28th Jan                   Fauzan                   will update you the same on your email           06:48 AM, 28th Jan                     zaheer                    Okay thank           06:48 AM, 28th Jan                   Fauzan                   please allow us some time and will get back you           06:49 AM, 28th Jan                   Fauzan                   Is there anything else can i help you with ?           06:49 AM, 28th Jan                     zaheer                    no thank you           06:49 AM, 28th Jan                   Fauzan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:49 AM, 28th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2028538