Subject: Re: Re: Late collection ​ Case id - 1976610 Order Number: 6262238645
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 02:14:14 +0000

Dear Apoorv,      As your query has been addressed and nothing is pending from the FarEye Support Team, therefore, we are proceeding with the ticket # 195551 closure. Should you need any further information, please do not hesitate to contact us at [email-masked] or +91-70-6595-6595.        After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.             An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident. You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/6e8fbfc3dc3a1dddfefbef5c007f5c9389d95bc326b1864edee7b9d4910e0c3c or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.       Thanks and Regards,     Saurabh Deo, Technical Engineer  FarEye - Enabling Digital Logistics      Call: +91 7065956595                     
                           
                            On
                            Wed, 27 Jan at  8:32 PM
                            ,  Faraz Lohani <[email-masked]>  wrote:
                             
 HI 
@Apoorv Joshi, 

 

 Please confirm if you have sent the Pickup reference
A25E960 for the above-mentioned order to Aramex. 

 

 
 Thankyou and Regards, 

 Faraz Lohani 

 Customer Support Associate 

 Customer Service 

 [email-masked] 

 

 

  

 
  
 From: Jessie Caparas <[email-masked]>
 
Sent: Wednesday, January 27, 2021 4:46 PM 
To: Apoorv Joshi <[email-masked]>; FarEye Support <[email-masked]>; Faraz Lohani <[email-masked]> 
Cc: Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>;
 Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>; Mohd Imran <[email-masked]> 
Subject: RE: Late collection ​ Case id - 1976610 Order Number: 6262238645 
Importance: High 

 

 @Faraz Lohani 

 

 Please look into this. 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 T: +97145172087 

 

 

 
From: Apoorv Joshi <[email-masked]>
 
Sent: Tuesday, January 26, 2021 7:32 PM 
To: FarEye Support <[email-masked]> 
Cc: Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>;
 Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>;
 Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>; Mohd Imran <[email-masked]> 
Subject: Re: Late collection ​ Case id - 1976610 Order Number: 6262238645 

 

   

External email sender, please take precaution.

 

 
 
 Hi Team, 

 

   

 
 Please assist in arranging the collection reference on the below case. Also, please update the address and contact details on your end if possible. 

 

   

 
 @dxbteam: Please ignore our previous email, apologies for the same. 

 

   

 
 Thank you for your help! 

 

   

 
 Regards, 

 
 
 Apoorv 

 

  

 

 

From:
"Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>,
 "Seeta Seeta" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "malik ismail" <[email-masked]>,
 "Akshay Berry" <[email-masked]>, "Mohd Imran" <[email-masked]> 
Sent: Tuesday, January 26, 2021 9:00:58 PM 
Subject: Re: Late collection ​ Case id - 1976610 Order Number: 6262238645

 

   

 
 
 Hi Team, 

 

 
 
 Please assist in arranging the collection reference on the below case. Also, please update the address and contact details on your end if possible. 

 

 
 
 Thank you for your help! 

 

 
 
 Regards, 

 
 
 Apoorv 

 

 

 

From:
"Manish Kumar" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Monday, January 25, 2021 5:16:58 PM 
Subject: Late collection ​ Case id - 1976610 Order Number: 6262238645

 

   

 

 Hi Team, 

 

 
 
 Kindly find the below address and return details and create a collection reference for the same 

 

 
 
 contact number: Number ( 0570630726) 

 
 
 Address:  

 
 
 Street Name ( Al Imam Ali Ibn Talib street) 

 
 
 City (Dammam) 

 
 
 District name ( Al Murakibat) 

 
 
 Maternity and children's hospital (family housing) 

 
 
 Building F1 

 
 
 ​ 

 
 
 Problem statement - Late collection 

 
 
 ​ 

 
 
 Case id - 1976610 

 
 
 Order Number: 6262238645 

 
 
 Order Created: 1/13/2021 

 
 
 AWB - 46404195246 

 

 
 
 Assistance: Required collection reference 

 

 
 
 Regards, 

 
 
 Manish 

 

 

   

 

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