Subject: RE: RRN number required: Case id - 1904340 Order Number: 4517018858 and Order Number: 4518583935
From: Faraz Lohani <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, seeta.seeta <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Wed, 27 Jan 2021 14:51:51 +0000

HI team,

Contacted the customer and shared with him both the RRNs for his 2 order to recheck with the bank.

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, January 27, 2021 4:46 PM
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Faraz Lohani <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>
Subject: RE: RRN number required: Case id - 1904340 Order Number: 4517018858 and Order Number: 4518583935
Importance: High

@Faraz Lohani<mailto:[email-masked]>

Please check on this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 26, 2021 7:27 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: RRN number required: Case id - 1904340 Order Number: 4517018858 and Order Number: 4518583935

External email sender, please take precaution.
Hi Team,

Please share the refund RRN for 4517018858, 4518583935. Refund processed but customer denying receiving it. Attached is the banks statement of the customer.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 26, 2021 1:41:28 PM
Subject: RRN number required: Case id - 1904340 Order Number: 4517018858 and Order Number: 4518583935

Hi Team,
​
Problem statement - Refund processed however it is not reflecting in customer's account

Case id - 1904340
Order Number: 4517018858
Order Created: 11/24/2020
AWB - FP1124200003892
Refund amount: 116.10
Refund date: 12/1/2020
Reference token id: 169999990035672929

Order Number: 4518583935
Order Created: 12/3/2020
AWB - 3000022618
Refund amount: 44.10
Refund date: 12/6/2020
Reference token id: 169999990043493407

Assistance required: Please look into the issue and help us with the RRN number for the above refunds

Regards,
Manish

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