Subject: Re: Re: Late Collection // 6247542007
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jan 2021 14:39:50 +0000

Dear Apoorv,     The collection reference number for the shared AWB number is A27D525.       As of now, we are proceeding with the ticket # 195812 closure. Should you need any further information, please do not hesitate to contact us at [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.            An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.           You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d3f81c75ec1e68369ca8efab60a5e91eec523a63df242f32a90ca238e539e4d8 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,     Prabhjot Kaur, Technical Engineer  FarEye- Enabling Digital Logistics      Call: +91 7065956595                  
                           
                            On
                            Wed, 27 Jan at  7:09 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Apoorv, 
   
 Thanks for contacting FarEye!! We have received your concern regarding the collection reference number. We are working on the same and will update you soon. 

   
 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d3f81c75ec1e68369ca8efab60a5e91eec523a63df242f32a90ca238e539e4d8 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 
 Thanks and Regards, 
   
 Prabhjot Kaur, Technical Engineer

 FarEye- Enabling Digital Logistics 

 
  Call: +91 7065956595 

 

 

  

  

                           
                            On
                            Wed, 27 Jan at  7:03 PM
                            ,  Apoorv Joshi <[email-masked]>  wrote:

 
 Hi Team, 
   
 AWB:46404657460 
 Order ID: 6247542007 
   
 Kindly share the collection reference for the above AWB. 
   
 Thank you for your help! 
   
 Regards, 
 Apoorv 

From: "Mohammad Shafeeque" <[email-masked]> To: "Mohammad Shafeeque" <[email-masked]> Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> Sent: Saturday, January 23, 2021 4:15:11 AM Subject: Late Collection // 6247542007 

 
 Hi Team,  Problem Statement: Urgent Collection Order Date : Nov 26, 2020 Order ID: 6247542007 Tracking ID: 46404657460 Reference ID: NA  Kindly arrange the collection on priority basis as it is pending since Nov .no response from Fareye for collection reference .  Customer contact number: 0501955655 Customer's address: House number: 4980 Telegram Arghama Al-Walid Bin Uqba Street Jeddah  Regards, Shafeeque