Subject: Re: Damaged item WWD Homecentre //8217532298
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Wed, 27 Jan 2021 07:13:37 -0700 (MST)

Hi Team, 

Please assist in arranging replacement or return and refund on the below case. Escalated as per matrix to wwd team but receiving no response on the same. Customer received damaged item for which the image customer shared is attached. 

Please look into this and assist to close this. Case pending since Dec 2020. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, January 15, 2021 5:04:39 AM 
Subject: Damaged item WWD Homecentre //8217532298 

Hi Team, 

Problem Statement: Damaged item WWD Homecentre 

Order Date : 25-Nov-2020 
Order ID: 8217532298 
Tracking ID: 15332988217532298 

Item : 160079085 - - Gasha Round End Table 

Assistance Required: Exchange or return 

Issue Description: Customer emailed us complaining that he has received the order but one item is damaged. 
Kindly check attachment and do the needful. 

Regards, 
Shafeeque