Subject: C&C Issue - 6231076313
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>, AHMED ISMAT <[email-masked]>
Date: Wed, 27 Jan 2021 04:51:46 -0700 (MST)

Hi Team, 

With reference to the order number: 6231076313 
Store Code: Babyshop - 21085 

Attached POD was shared with the customer, which was shared with us from the store team for this order. Customer is denying picking up this order and is also saying that when they visited the store, the store staff showed them the order was cancelled and now the order status was updated as pickup completed. Customer is also threatening that they will be reporting the same to MOC. 

Please look into this and assist further. Refund value of the order is SAR 188.10. 

Thank you for your help! 

Regards, 
Apoorv