Subject: Refund approval #6255809141
From: SAEEDURRAHMAN CHOUDHARY <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Wed, 27 Jan 2021 04:36:41 -0700 (MST)

Hi Team, 

Problem statement: Refund approval 

Child ticket - 1990752 
Case id - 1990083 
Order Number: 6255809141 
Order Created: Dec 19, 2020 
Tracking id - 46395458782 

Item: 162866379 - - Floral Print 3-Piece Queen Comforter Set - 220x160 cms 

Item cost: SAR 138.16 

Return request created: 12/26/20 
RMA - 1000376529 

Assistance Required: Kindly look into the issue and process the refund for this item. 

Issue description: The customer has reported that he had returned the item and as per the tracking the item has been returened to the warehaouse on 1/2/21 but the warehouse has reported that they have not recieved the item. 

Case history: The customer has reported this issue on 1/16/21 and we have raised a child ticket to check it if we have received the item however it has been closed. 

Customer history: The customer has been shopping with us since 11/17/20 worth SAR 458. 

Regards, 
Saeedurrahman