Subject: Refund issue 6236013425
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Mohammad Musaed <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 27 Jan 2021 00:54:20 -0700 (MST)

Hi Team, 

With reference order # 6236013425 
RMA: 1000112753 

The refund status is manually refunded by payfort on 12 Nov 2020. But customer still complaining that he has not got the refund. 

Kindly assist us and share the RRN. 

Regards, 
Fauzan 

From: "Mohammad Musaed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, January 2, 2021 12:08:29 PM 
Subject: Refund issue 6236013425 

Hi Team, 

Order number :6236013425 
RMA: 1000112753 

Amount :229 

Problem statement : The refund has been refunded manually using payfort,The customer insist he didn't receive the amount and he provided the bank statement as well kindly check nad do the needful . 

Regards,