Subject: Refund Not Processed - 7422159283
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fatma Maher <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Tue, 26 Jan 2021 08:53:40 -0700 (MST)

Hi team, 

Please assist in getting the following RMA processed: 1000345430, raised to process the same under child ticket: #1951719 but no response. As per oracle we have received all the returned items. Refund value is BHD 9.6 

Thank you for your help! 

Regards, 
Apoorv 

From: "Fatma Maher" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, January 17, 2021 11:36:11 AM 
Subject: No respond from 3rd party (Refund Not Processed) 7422159283 

Hi Team 

Problem Statement: Refund Not Processed ( no respond from 3rd party) 
Order Date : Dec 14, 2020 
Order ID: 7422159283 
Return Tracking ID: 45445791786 
Assistance Required: Process refund asap. 

Issue Description: The returned items were collected and returned back to WH on 30 Dec, 2020. The refund is pending since then. I have created a child ticket, but they are not responding. Kindly check and assist. 
​ 
Regards, 
Fatma