Subject: Re: Re: Late collection ​ Case id - 1976610 Order Number: 6262238645
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jan 2021 15:49:42 +0000

Dear Apoorv,      The Pickup Reference ID corresponding to the shared AWB is A25E960 .        As of now, we are proceeding with the ticket # 195551 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.     After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.     Please provide your valuable feedback.           An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.          You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/6e8fbfc3dc3a1dddfefbef5c007f5c9389d95bc326b1864edee7b9d4910e0c3c or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                      Thanks,     Shailesh Bisht,     Technical Engineer       FarEye- Enabling Digital Logistics Call: +91 70-6595-6595       7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Tue, 26 Jan at  9:01 PM
                            ,  Apoorv Joshi <[email-masked]>  wrote:

 Hi Team, 
   
 Please assist in arranging the collection reference on the below case. Also, please update the address and contact details on your end if possible. 
   
 @dxbteam: Please ignore our previous email, apologies for the same. 
   
 Thank you for your help! 
   
 Regards, 
 Apoorv 

 
 
From: "Apoorv Joshi" <[email-masked]> To: "escalations dxbteam" <[email-masked]> Cc: "Manish Kumar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "malik ismail" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Mohd Imran" <[email-masked]> Sent: Tuesday, January 26, 2021 9:00:58 PM Subject: Re: Late collection ​ Case id - 1976610 Order Number: 6262238645 

 
 Hi Team, 
  Please assist in arranging the collection reference on the below case. Also, please update the address and contact details on your end if possible. 
  Thank you for your help! 
  Regards, 
 Apoorv 

From: "Manish Kumar" <[email-masked]> To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> Cc: "Seeta Seeta" <[email-masked]> Sent: Monday, January 25, 2021 5:16:58 PM Subject: Late collection ​ Case id - 1976610 Order Number: 6262238645 

 Hi Team, 
  Kindly find the below address and return details and create a collection reference for the same 
  contact number: Number ( 0570630726) 
 Address:  
 Street Name ( Al Imam Ali Ibn Talib street) 
 City (Dammam) 
 District name ( Al Murakibat) 
 Maternity and children's hospital (family housing) 
 Building F1 
 ​ 
 Problem statement - Late collection 
 ​ 
 Case id - 1976610 
 Order Number: 6262238645 
 Order Created: 1/13/2021 
 AWB - 46404195246 
  Assistance: Required collection reference 
  Regards, 
 Manish