Subject: Re: WWD Homecentre Damaged item received // 8224364527
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Karthik Thirumurthy <[email-masked]>, Shakeeb Arsalan <[email-masked]>, tejinder singh <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Manish Kumar <[email-masked]>, murugapandian mani <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Tue, 26 Jan 2021 08:29:24 -0700 (MST)

Hi Team, 

Please assist in getting an update on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Karthik Thirumurthy" <[email-masked]>, "tejinder singh" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "Manish Kumar" <[email-masked]>, "murugapandian mani" <[email-masked]> 
Sent: Monday, January 25, 2021 5:44:14 PM 
Subject: Re: WWD Homecentre Damaged item received // 8224364527 

Hi Team, 

Can you please look into the below issue and advise. 

Regards 
shakeeb 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, January 17, 2021 12:26:59 AM 
Subject: WWD Homecentre Damaged item received // 8224364527 

Hi Team, 

Problem Statement: WWD Homecentre Damaged item received 

Order Date : 25/12/2020 

Order ID: 8224364527 
Damaged Item ID: 162896575 - - Milford End Table 
Tracking ID: 15529548224364527 
Assistance Required: Damaged Item Received 

Issue Description: Customer emailed us informing that he received the item on 04/01/2020 but the item which they received is damaged, customer also provided us the picture of damaged item(PFA) 

Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

Regards, 
​Shafeeque