Subject: Re: RRN number required: Case id - 1904340 Order Number: 4517018858 and Order Number: 4518583935
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Mohd Imran <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Tue, 26 Jan 2021 08:26:52 -0700 (MST)

Hi Team, 

Please share the refund RRN for 4517018858, 4518583935. Refund processed but customer denying receiving it. Attached is the banks statement of the customer. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Manish Kumar" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Tuesday, January 26, 2021 1:41:28 PM 
Subject: RRN number required: Case id - 1904340 Order Number: 4517018858 and Order Number: 4518583935 

Hi Team, 
​ 
Problem statement - Refund processed however it is not reflecting in customer's account 

Case id - 1904340 
Order Number: 4517018858 
Order Created: 11/24/2020 
AWB - FP1124200003892 
Refund amount: 116.10 
Refund date: 12/1/2020 
Reference token id: 169999990035672929 

Order Number: 4518583935 
Order Created: 12/3/2020 
AWB - 3000022618 
Refund amount: 44.10 
Refund date: 12/6/2020 
Reference token id: 169999990043493407 

Assistance required: Please look into the issue and help us with the RRN number for the above refunds 

Regards, 
Manish