Subject: Re: Refund processed however not reflecting in the customer's account statement: Order Number: 4523197726 RMA - 1000362374
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>
Date: Tue, 26 Jan 2021 06:00:25 -0700 (MST)

Any update? 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, January 24, 2021 7:22:38 PM 
Subject: Re: Refund processed however not reflecting in the customer's account statement: Order Number: 4523197726 RMA - 1000362374 

any update? 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, January 11, 2021 6:52:51 PM 
Subject: Re: Refund processed however not reflecting in the customer's account statement: Order Number: 4523197726 RMA - 1000362374 

+Attachment 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, January 11, 2021 6:51:26 PM 
Subject: Refund processed however not reflecting in the customer's account statement: Order Number: 4523197726 RMA - 1000362374 

Hi Team, 

The customer has reported that he has not receive the below refund and share his bank statement for the same. 
​ 
Problem statement - Refund is not reflecting in the customer's account statement. 

Order Number: 4523197726 
Order Created: 12/19/2020 
AWB - FP1220200002012 
RMA - 1000362374 
Refund amount: 39.00 
Case id - 1901132 

Refund processed on: 12/21/2020 

Assistance: Kindly look into the issue and confirm if the refund has been porcessed to the customer's account or not and also the RRN number if it has done successfully. 

Regards, 
Manish