Subject: Re: Refund approval: Case id - 1869655 Order Number: 9614959289
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Manish Kumar <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, escalations dxbteam <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Tue, 26 Jan 2021 05:46:33 -0700 (MST)

Hi Jessie, 

Please assist in getting refund approval on the below case. Thank you for your help! 

Regards, 
Apoorv 

From: "Manish Kumar" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Tuesday, January 26, 2021 6:14:42 PM 
Subject: Refund approval: Case id - 1869655 Order Number: 9614959289 

Hi Team, 

Problem statement: Refund approval 

Child ticket - 2018440 
Case id - 1869655 
Order Number: 9614959289 
Order Created: 11/17/2020 
Tracking id - 46043306212 

Item: 162107317 - - Skechers Women's Textured Walking Shoes 
Item cost: AED 213.00 

Return request created: 11/19/2020 
RMA - 1000184246 

Assistance Required: Kindly look into the issue and process the refund for this item. 

Issue description: The customer has reported that he had returned the below item also however the refund for this item has not been processed as per the oracle we are not able to find any details for this item. 

Case history: The customer has reported this issue on 12/12/2021 and we have raised a child ticket to check it if we have received the item however it has been closed. 

Customer history: The customer has been shopping with us since 7/20/2020 and has completed total 13 orders till now. 

Regards, 
Manish