Subject: Re: Shukran point issue: Case id - 1859854, order 6235557156
From: Manish Kumar <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Tue, 26 Jan 2021 05:28:14 -0700 (MST)

Any update? 

From: "Apoorv Joshi" <[email-masked]> 
To: "thiyagarajan arumugam" <[email-masked]> 
Cc: "TCS ShukranTeam" <[email-masked]>, "Ivyjane Sandiego" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shukran Happiness" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Mohd Imran" <[email-masked]>, "malik ismail" <[email-masked]> 
Sent: Friday, January 15, 2021 6:45:43 PM 
Subject: Re: Shukran point issue: Case id - 1859854, order 6235557156 

Hi Thiyagu, 

Can you please provide an update on the below. Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "thiyagarajan arumugam" <[email-masked]> 
Cc: "TCS ShukranTeam" <[email-masked]>, "Ivyjane Sandiego" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shukran Happiness" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Mohd Imran" <[email-masked]>, "malik ismail" <[email-masked]> 
Sent: Sunday, January 10, 2021 4:43:04 PM 
Subject: Re: Shukran point issue: Case id - 1859854, order 6235557156 

Hi Thiyagu, 

Yes the customer has confirmed this order is succefully received by them but we are not sure about how many points, on hybris the points are not showing for this order as to how many he will be getting. Please find attached screenshot for the same however, no items are returned in this order and the whole order is successfully received by the customer. 

Please look into this and get the eligible points credited to the customer's account for this order. Thank you for your help! 

Regards, 
Apoorv 

From: "thiyagarajan arumugam" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "TCS ShukranTeam" <[email-masked]>, "Ivyjane Sandiego" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shukran Happiness" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Mohd Imran" <[email-masked]>, "malik ismail" <[email-masked]> 
Sent: Sunday, 3 January, 2021 13:01:47 
Subject: RE: Shukran point issue: Case id - 1859854, order 6235557156 

Hello [ mailto:[email-masked] | 
@Apoorv Joshi ] , 

If Order is marked as cancelled in SIBEEL then it may not process to credit points. Can you tell me how much point he suppose to get for this order? Please also double if order is delivered to customer? 

[ mailto:[email-masked] | @TCS ShukranTeam ] – I know its pretty late request. Can we identify how this order is marked as cancelled while hybris has delivered status? 

[ mailto:[email-masked] | @Ivyjane Sandiego ] – Once [ mailto:[email-masked] | @Apoorv Joshi ] confirmed on the delivery status and number of eligible points please credit them in Max bucket. 

-Thiyagu 

From: Apoorv Joshi <[email-masked]> 
Sent: Saturday, January 2, 2021 3:40 PM 
To: Thiyagarajan Arumugam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]> 
Subject: Re: Shukran point issue: Case id - 1859854, order 6235557156 

External email sender, please take precaution. 

Hi Thiyagarajan, 

Please find the attached screenshot and assist us to get the shukran points posted for the order id - 6235557156 

Thank you for your help. 

Regards, 

Apoorv 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 2 January, 2021 16:58:50 
Subject: Shukran point issue: Case id - 1859854, order 6235557156 

Hi Team, 

Case id - 1859854 

Jira link: [ https://landmark.atlassian.net/browse/REL-130006 | https://landmark.atlassian.net/browse/REL-130006 ] 

Jira team's response: Shukran points still not added, as the payment shows cancelled as per Siebel. 

The customer has received his order successfully and the Shukran card was linked on 04/18/2020 but still the Shukran point are not added in the customer account for this order 6235557156. 

Shukran Card Number: 1700000174998192 

So we request you please do the needful. 

Regards 

Rehan 

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