Subject: Re: Home Centre: Damaged item Order Number: 8219202274, Item Name: 161935910 - - Cornell 6-Seater Dining Set
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: tejinder singh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Karthik Thirumurthy <[email-masked]>, Jessie Caparas <[email-masked]>, murugapandian mani <[email-masked]>, midhun madhu <[email-masked]>, Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Wasim Qureshi <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 26 Jan 2021 02:55:30 -0700 (MST)

Hi Team, 

Please assist in getting an update on the below case. Thank you for your help! 

Regards, 
Apoorv 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "tejinder singh" <[email-masked]>, "Karthik Thirumurthy" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "murugapandian mani" <[email-masked]>, "midhun madhu" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Wasim Qureshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mohd Imran" <[email-masked]>, "malik ismail" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Monday, January 25, 2021 7:18:09 PM 
Subject: Re: Home Centre: Damaged item Order Number: 8219202274, Item Name: 161935910 - - Cornell 6-Seater Dining Set 

Hi Team, 

Please update on the below issue. 
The customer is chasing us 

Regards 
shakeeb 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "tejinder singh" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Karthik Thirumurthy" <[email-masked]>, "murugapandian mani" <[email-masked]>, "midhun madhu" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "wasim qureshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Malik Ismail" <[email-masked]> 
Sent: Monday, January 11, 2021 3:07:47 PM 
Subject: Re: Home Centre: Damaged item Order Number: 8219202274, Item Name: 161935910 - - Cornell 6-Seater Dining Set 

Hi Tejinder, 

We have informed the same with the customer the chair has been replaced however the customer is denying that the the item has not been replaced however our team has visited to check the issue and returned without replacing it. 

We request you to please call the customer directly at contact number +96560092220 and assist us in closing the case as the customer is asking for the exact date on which the item will be replaced. 

For reference see the attached screenshot below and do the needful. 

Regards, 
Fauzan 

From: "tejinder singh" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Karthik Thirumurthy" <[email-masked]>, "murugapandian mani" <[email-masked]>, "midhun madhu" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Manish Kumar" <[email-masked]>, "wasim qureshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Malik Ismail" <[email-masked]>, "murugapandian mani" <[email-masked]> 
Sent: Sunday, 3 January, 2021 10:03:55 
Subject: RE: Home Centre: Damaged item Order Number: 8219202274, Item Name: 161935910 - - Cornell 6-Seater Dining Set 

Hi [ mailto:[email-masked] |  @Apoorv Joshi ] 

Chairs replaced already. 

Regards, 

Tejinder Singh. 

From: Apoorv Joshi 
Sent: Saturday, January 02, 2021 12:50 PM 
To: Karthik Thirumurthy <[email-masked]>; Tejinder Singh <[email-masked]>; Murugapandian Mani <[email-masked]>; Midhun Madhu <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Manish Kumar <[email-masked]>; Wasim Qureshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]> 
Subject: Re: Home Centre: Damaged item Order Number: 8219202274, Item Name: 161935910 - - Cornell 6-Seater Dining Set 

External email sender, please take precaution. 

Hi Team, 

Please be informed that with respect to the order id - 8219202274 the customer has received the damaged item: 161935910 - - Cornell 6-Seater Dining Set. 

We request you to please assist us to arranging the return for the same. 

Thank you for your help. 

Regards, 

Apoorv 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 2 January, 2021 15:13:50 
Subject: Home Centre: Damaged item Order Number: 8219202274, Item Name: 161935910 - - Cornell 6-Seater Dining Set 

Hi Team, 

Problem statement: The customer has received the damaged items. There is a scratch on the chair. 

Order Number: 8219202274 

Order Created: 11/30/2020 

Delivery date: 12/12/2020 

Item Name: 161935910 - - Cornell 6-Seater Dining Set 

Item cost: KWD 89.00 

Assistance Required: Kindly look into it and check if the item can be replaced or return and a refund can be arranged. 

For reference see that attachment and do the needful. 

Regards, 

Manish 

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