Subject: Refund complaint - 6245122289
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, malik ismail <[email-masked]>
Date: Tue, 26 Jan 2021 02:21:17 -0700 (MST)

Hi Team, 

With reference to the order number: 6245122289 

In this order the refund transaction was rejected and customer was informed to allow 3 weeks for the same. Customer has already allowed 3 weeks and he has also been informed regarding the refund on Jan 3, 2021 but customer is still denying receiving the refund. Kindly assist in checking if the following refund is done successfully at this time, if so, please share the refund RRN for the same. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ezzaldeen Mahyoub" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, January 26, 2021 1:07:58 PM 
Subject: Refund complaint. 

Hi Team, 

Problem Statement: Refund complaint. 
Order Date : Nov 21, 2020 
Order ID: 6245122289 
RMA: 1000224240 

Assistance Required: please provide the customer with ( RRN). 
the customer confirmed that the amount not refunded. 

Issue Description: Refund complaint. 
Regards, 
Ezzaldeen