Subject: Re: Home Centre: Damaged item received: Order number: 8220044190 AWB: 15360858220044190
From: Manish Kumar <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Tue, 26 Jan 2021 01:23:39 -0700 (MST)

Please note that the customer is very disappointed now. Help us to get an update 

From: "Apoorv Joshi" <[email-masked]> 
To: "Harshit Luthra" <[email-masked]> 
Cc: "murugapandian mani" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "tejinder singh" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Wasim Qureshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Sunday, January 24, 2021 8:16:39 PM 
Subject: Re: Home Centre: Damaged item received: Order number: 8220044190 AWB: 15360858220044190 

Hi Harshit, 

Kindly advise if any update on the below. Thank you for your help! 

Regards, 
Apoorv 

From: "Harshit Luthra" <[email-masked]> 
To: "murugapandian mani" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "tejinder singh" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Wasim Qureshi" <[email-masked]> 
Sent: Thursday, January 21, 2021 11:35:01 AM 
Subject: RE: Home Centre: Damaged item received: Order number: 8220044190 AWB: 15360858220044190 

Hi Mani, 

Can you pls share the customer acknowledgement copy for this order? 

Thanks & regards, 
Harshit 

From: Jessie Caparas <[email-masked]> 
Sent: Wednesday, January 20, 2021 10:46 PM 
To: Apoorv Joshi <[email-masked]>; Tejinder Singh <[email-masked]>; Harshit Luthra <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Murugapandian Mani <[email-masked]>; Wasim Qureshi <[email-masked]> 
Subject: RE: Home Centre: Damaged item received: Order number: 8220044190 AWB: 15360858220044190 
Importance: High 

[ mailto:[email-masked] | @Harshit Luthra ] 

Kindly check this email from Tejinder and we need your revert asap. 

This has been pending from December 2020. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 19, 2021 12:41 PM 
To: Tejinder Singh < [ mailto:[email-masked] | [email-masked] ] >; Harshit Luthra < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Murugapandian Mani < [ mailto:[email-masked] | [email-masked] ] >; Wasim Qureshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Home Centre: Damaged item received: Order number: 8220044190 AWB: 15360858220044190 

External email sender, please take precaution. 

Hi Tejinder/Harshit, 

Please update on the below on priority. Case pending since Dec 2020. 

Thank you for your help! 

Regards, 

Apoorv 

From: "tejinder singh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Harshit Luthra" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "murugapandian mani" < [ mailto:[email-masked] | [email-masked] ] >, "Wasim Qureshi" < [ mailto:[email-masked] | [email-masked] ] >, "murugapandian mani" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 3, 2021 10:18:18 AM 
Subject: FW: Home Centre: Damaged item received: Order number: 8220044190 AWB: 15360858220044190 

Dear Team, 

We sent our team to customer place for replacement but he/she not agree for replacement & insisting for return. 

Hi [ mailto:[email-masked] | 
@Harshit Luthra ] 

Kindly check & approve for take back. 

Regards, 

Tejinder Singh. 

From: Murugapandian Mani 
Sent: Saturday, January 02, 2021 12:41 PM 
To: Hckdelivery Dept < [ mailto:[email-masked] | [email-masked] ] >; Tejinder Singh < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Wasim Qureshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Home Centre: Damaged item received: Order number: 8220044190 AWB: 15360858220044190 

Dear Ali/Tejinder 

Pls respond on this below concern. 

Regards/Mani 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 2, 2021 12:33 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Karthik Thirumurthy < [ mailto:[email-masked] | [email-masked] ] >; Tejinder Singh < [ mailto:[email-masked] | [email-masked] ] >; Murugapandian Mani < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Midhun Madhu < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Wasim Qureshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Home Centre: Damaged item received: Order number: 8220044190 AWB: 15360858220044190 

External email sender, please take precaution. 

Hi Team, 

Please be informed that with respect to the order id - 8220044190 the customer has received the damaged item: 161948777 - - Sammy 2-Door Wardrobe (QTY 2) and we have escalated it to the WWD team as per the matrix however there is no update on it from their side. 

We request you to please assist us to arranging the return for the same. 

Regards, 

Apoorv 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Karthik Thirumurthy" < [ mailto:[email-masked] | [email-masked] ] >, "tejinder singh" < [ mailto:[email-masked] | [email-masked] ] >, "murugapandian mani" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "midhun madhu" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 25 December, 2020 12:03:12 
Subject: Re: Home Centre: Damaged item received: Order number: 8220044190 AWB: 15360858220044190 

Hi Team, 

Kindly assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 25 December, 2020 11:53:36 
Subject: Home Centre: Damaged item received: Order number: 8220044190 AWB: 15360858220044190 

Hi Team, 

Kindly note that the customer has received the below item on (13/12), and has confirmed that the item is damaged as shown in the below attachment. 

Assistance required: Please contact the customer to arrange an urgent return of the damaged item. 

Case id - 1869731 

Order number: 8220044190 

AWB: 15360858220044190 

Item ID: 161948777 - - Sammy 2-Door Wardrobe (QTY 2) 

Customer contact number: 96569690101 

Best Regards, 

Manish 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHarshit.Luthra%40landmarkgroup.com%7C99450b3e3cfe450a885808d8bd7393ae%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637467651376897414%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=mJBTOBiWaLAaeNHSZIVxZB7jyMpC4kbAUxpMjScHVfk%3D&reserved=0 | 
www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 

Subject: FW: Order # 8220044190 - Item damages due to poor assembly - GCRM - 2347955
From: Murugapandian Mani <[email-masked]>
To: Harshit Luthra <[email-masked]>
Cc: Hckdelivery Dept <[email-masked]>
Date: Wed, 16 Dec 2020 04:05:35 +0000

Dear Harshit

We have delivered good pieces to the customer and at the time of delivery  no damages identified.

@Ali:-Pls share the Customer acknowledgement copy here to take the correct decision.

Regards/Mani

From: Hckdelivery Dept <[email-masked]>
Sent: Tuesday, December 15, 2020 4:12 PM
To: Harshit Luthra <[email-masked]>; Murugapandian Mani <[email-masked]>
Cc: Hckmgr Alrai <[email-masked]>; Mahck Alrai <[email-masked]>
Subject: FW: Order # 8220044190 - Item damages due to poor assembly - GCRM - 2347955
Importance: High

Dear Harshit

Kindly note below 2pcs WDRB delivered on 12th Dec and next day customer complained about part item got damage we approached her yesterday to replace but customer was insisting to return the 2pcs due to customer not satisfied about the quality .

Pls Advise .

161948777 Sammy 2-Door Wardrobe 2PCS

Regards

Ali

From: Mahck Alrai
Sent: Sunday, December 13, 2020 12:41 PM
To: Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>
Cc: Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Vincent Hillary <[email-masked]<mailto:[email-masked]>>; Moustafa Tahawi <[email-masked]<mailto:[email-masked]>>; Hckmgr Alrai <[email-masked]<mailto:[email-masked]>>
Subject: Order # 8220044190 - Item damages due to poor assembly - GCRM - 2347955
Importance: High

Dear Team,

                Please note that the customer received the delivery for the order and found damages after the assembly was done. GCRM raised for the same.

Snapshots of damages attached for reference.

Please do the needful to rectify the issue on priority.

Thanks for the support.

Best Regards,

Mohammad Maher

Alrai Store

M : +965  6222 9747

E : [email-masked]<mailto:[email-masked]>