Subject: RE: Refund Issue - 6245975554
From: Malik Ismail <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, AMIR <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Tue, 26 Jan 2021 06:57:29 +0000

Hi Apoorv,

Al Rajhi bank confirmed refund transaction. Customer can check with his bank by claim Id 20201122523074.

Regards,
Malik
From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, December 22, 2020 3:29 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Malik Ismail <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; AMIR <[email-masked]>; Mohammad Shafeeque <[email-masked]>
Subject: Re: Refund Issue - 6245975554

External email sender, please take precaution.
Hi Team,

Please assist on the below case, we have shared the RRN and Auth code with the customer which they have shared with their Bank at this time but the bank has told the customer that they are unable to locate any details with RRN and they need UTI number from us to investigate this. The customer also mentioned that he has raised a dispute regarding this with his bank so his bank would be contacting our finance directly.

Please look into this and advise. Thank you for your help!

Regards,
Apoorv

________________________________
From: "malik ismail" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "AMIR" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 21, 2020 2:41:11 PM
Subject: RE: Refund Issue - 6245975554

Hi Apoorv,

Please advise customer to check with bank by RRN 32720056704 - Auth Code 8833

Regards,
Malik
From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 18, 2020 12:55 PM
To: [email-masked]<mailto:[email-masked]>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; AMIR <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>
Subject: Refund Issue - 6245975554

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6245975554
Request Token Number: 169999990034945693
Transaction/Authentication Code: 008833
Refund amount: SAR 172

As per the status of this refund it is manually refunded by Payfort and the customer is reporting that they have already checked with their Bank but the Bank is asking for the UTI number to get the same investigated. Please advise if this has been successfully refunded at this time, if so, please do share the UTI number.

Please look into this on priority and assist. Thank you for your help!

Regards,
Apoorv
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