Subject: Re: Missing item/Refund approval: Case id - 1919556 Order ID: 6253908065 Retrun Tracking ID: 46390892855
From: Prakash Iyangar <[email-masked]>
To: Jessie Caparas <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 25 Jan 2021 12:35:38 +0000

Approved

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________________________________
From: Jessie Caparas <[email-masked]>
Sent: Monday, January 25, 2021 4:35:10 PM
To: Fauzan Ahmad . Musalman <[email-masked]>; Malik Ismail <[email-masked]>; Prakash Iyangar <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Missing item/Refund approval: Case id - 1919556 Order ID: 6253908065 Retrun Tracking ID: 46390892855

@Prakash Iyangar<mailto:[email-masked]>

Can you please advise if we can refund the below return?

The customer has multiple orders with us from 2019.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Monday, January 25, 2021 2:02 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Missing item/Refund approval: Case id - 1919556 Order ID: 6253908065 Retrun Tracking ID: 46390892855
Importance: High

External email sender, please take precaution.

Hi Team,

Kindly assist us to get refund approval for the below case,

We have check the Oracle for the same order #6253908065 but there is not receiving data for any item.

Thank you for your help.

Regards,

Fauzan

________________________________

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 13, 2021 4:05:33 PM
Subject: Missing item/Refund approval: Case id - 1919556 Order ID: 6253908065 Retrun Tracking ID: 46390892855

Hi Team,

Problem Statement: Item has been collected as per the customer however it has not recived at conloc team

Order Date: 12/12/2020

Case id - 1919556

Order ID: 6253908065 (Max)

Retrun Tracking ID: 46390892855

RMA - 1000342021

RMA created: 12/14/2020

Number of returned items: 9

Amount needs to be refunded: SAR 419.26

Assistance Required: Missing item/Refund approval

Issue Description: The customer has reported that the item has been collected from him and he has not received any return slip from the courier agent however the tracking status is invalid at this moment.

Case history: The customer has reported the issue on 12/26/20200 and we have created the child ticket #1943934 and as per the response we have not received the item

Customer History: The customer has been shopping with us since 12/5/2019 and has completed total 23 orders till now.

Regards,

Manish

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