Subject: Re: Refund issue
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Mayar Mayar Nasser <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Mon, 25 Jan 2021 04:45:55 -0700 (MST)

any update 

regards, 
Ezzaldeen 

From: "Mayar Mayar Nasser" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 8 January, 2021 18:10:04 
Subject: Refund issue 

Hi Team, 

Problem Statement: Refund issue 

Order Date : 4/12/2020 
Order ID: 8220123395 / 8220123467/ 8220129919 
Tracking ID: N/A ! 

Assistance Required: Refund asap 

Issue Description: The customer placed three order . all of his orders are cancelled . the customer wants to be refunded.As per Hybris the amount has not been captured but as per customer the order has been captured .He send us his bank statement proof .After raising an escalation to Jira team they told us that this order has not been captured after that no response came from there end.Kindly assist. 

Regards, 
CS Team Mayar