Subject: Refund Not initiated yet: Case id - 1936953 Order Number: 9615585847
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Mon, 25 Jan 2021 03:40:35 -0700 (MST)

Hi Team, 

With reference to order # 9615585847 
RMA: 1000200089 
AWB: 46043655991 

The items has been delivered to WH, and as per WH the AWB processed done. but the RMA status still reached warehouse. 

Kindly check and assist us to process the RMA. 

Regards, 
Fauzan 

From: "Manish Kumar" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Sunday, January 24, 2021 5:00:11 PM 
Subject: Refund Not initiated yet: Case id - 1936953 Order Number: 9615585847 

Hi Team, 

As per the response on the child ticket "Below AWB processed done." however the refund is still not reflecting on Hybris. 

Problem statement: Refund Not initiated yet 

Child ticket: 1940420 
Case id - 1936953 
Order Number: 9615585847 
Order Created: Nov 19, 2020 
Tracking id - 46043655991 
Return request created: 11/22/20 10:18 AM 

Assistance Required: Process the refund on priority 

Kindly note that as per tracking the item has been returned to the warehouse on 26 Nov 2020 02:45 PM still the refund for the same has not been initiated. 

Regards, 
Ishan